Technical Support

When failure is not an option…

Phone: (713)982-8099

Calling this number will put you in the queue to speak with the next available Help Desk Technician (Se Habla Español).  You may also call (713)982-8099 or send a fax to (713)982-8088.

Email: support@mergertree.com

Sending an email will automatically generate a support ticket within our follow-up system, as well as notify our Help Desk staff of your pending issue.  Be sure to include:  Your name, company name, contact information and a brief description of the issue you’re having.

Ginger ready to help you!

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To learn more about MergerTree’s Support

 

Connect with MergerTree’s Remote Help Desk Technician

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Helpful Links

MergerTree Support Portal

BACKUP & DISASTER RECOVERY

eBackup Access – CLICK HERE to: Restore Files, Install Client and Free Trial

EMAIL

The following links are for customers who have purchased our Email Hosting product:

Outlook Web Access (OWA)

If you’re working from a hotel’s business center, on a computer that doesn’t have Microsoft Outlook installed, or if you’re just having problems with your workstation; you can still access your email by going directly to the Exchange server in our Data Center via the above link.

INSTRUCTIONS for Outlook configuration on your workstation
INSTRUCTIONS for setting up email on your iPad or iPhone

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