Support

A business’s IT is only as good as its support. MergerTree offers high quality monitoring and support to ensure your business’s technology is functioning with maximum security, efficiency, and productivity.

Service Availability Monitoring
An ounce of prevention is worth a pound of cure. We’ll monitor the key services on your network to ensure their availability to your business. If something isn’t working properly, we’ll probably know before you will.

Phone Support
Help from a real person is always available. Call our support desk line (1-713-982-8099) and you’ll be in touch with your dedicated support representative whenever a computer related question comes up. Whether you are seeking desktop support or you have a server that is flashing a blue screen, you are just a call away from the support you need.

Remote Control Support
MergerTree’s secure “remote control” software is like having technical support right in your office at a moment’s notice without the time and cost required to schedule an onsite visit. MergerTree’s expert technicians will remotely access your office from ours and take control of your desktop to walk you through your issues and questions.

Onsite Support
MergerTree technicians resolve as much as 90% of all problems via remote support, but should you need onsite assistance we will dispatch one of our experts to your location. We offer flexible response times to address any onsite needs you may have.